Return/Exchanges

WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES. IF YOU THINK YOUR PACKAGE WAS LOST OR STOLEN CONTACT ROUTE (scroll down to file claim) ASAP! YOU HAVE 14 DAYS TO FILE A CLAIM WITH THEM!! 

*all refunds are processed on Friday of each week*
 Refunds/Returns 
  • Returns  can only be issued days after delivery date. Contact us within that time via email (frameofmindinfo@gmail.com) We understand this is a short amount of time but this policy is put in place to protect us as a business. 
    • (Item will need to be shipped within 5 days from initial contact or delivery date excluding Sunday)
    • Customer will be responsible to pay shipping to return the item.
    • Please package item back neatly; items balled up/stuffed in small packages will not be accepted. If item was shipped in a plastic bag- please return in same bag. If tags are removed item will not be accepted. 
    • All packages will be inspected prior to issuing refund. 
    • Please follow the steps below for a refund to be processed. If possible please ship back the Packing Slip. Please ship item(s) back to: 
    •  Frame of Mind HQ 19626 Drummond Dr Milford, DE 19963
    • Include the following:
      • Your name (which was used to place the order) 
      • Reason for the Return

You will be contacted once your return item arrives and its inspected. Refunds will only be applied to items that do not show signs of wash/wear/tear etc. Please make sure items do not smell of any kind of perfume/cologne  Please package your item back neatly preferably back in the plastic it came in. Items that are sent back balled up, or just thrown in a small box will not be accepted.  Please expect up to 10 days for your refund to be processed with your bank. A restocking fee of $5.00 will apply due to us being charged to refund you back. Refunds can only be processed back to the original form of payment that was used to place the order. Shipping charges from the order cannot be refunded. 

Exchanges - can be processed within 5 days from your delivery date. We must be contacted within this time frame about your exchange and items will need to be shipped out within 5 business days from initial contact about exchange.  Exchanges will only be applied to items that do not show signs of wash/wear/tear etc. Please make sure item(s) do not smell of any kind of perfume/cologne.  Please package your item back neatly preferably back in the plastic it came in. Items that are sent back balled up, or just thrown in a small box will not be accepted. 

  • Please email: frameofmindinfo@gmail.com for exchanges. 
  • In email please include:
    • Your name (which was used to place the order) 
    • Order number
    • Item and size you are returning as well as size you wish to have.  
  • Exchanges can only be applied if item is still in stock and exchange size is available.  After emailing us you will be contacted within 24hrs about your exchange. You will be notified if exchange can be applied. If item Is out of stock and exchange cannot be processed, please refer to the Refund Policy for next steps. Store Credit cannot be applied. 
  • Customer will be responsible for exchange shipping 

    If you’re approved for exchange you will ship your package to: 
  • Frame of Mind HQ 19626 Drummond Dr Milford, DE 19963 


Wrong Item / Missing Item:  
IF IT’S OUR FAULT, DONT WORRY! WE GOT YOU! Shoot us an email! 

  • If you received an incorrect item or size please contact us immediately! You will be sent a pre-paid return label. We will then send out appropriate item/size when the wrong item is received. 
  • If you are missing any item please contact us ASAP and we will send out the missing item right away. 

 

Lost/Stolen Package WE ARE NOT RESPONSIBLE!! 

  • Once a package leaves us and is shipped to you we are not responsible for it. The address entered at checkout is the address our shipping software uses to print your label. We do not enter shipping addresses. It is customer’s responsibility to enter correct address. We suggest contacting ROUTE AND USPS first to file a claim with them. We will provide you with all necessary information needed to file a claim. 

PLEASE NOTE: As a business we automatically provide ROUTE package protection on all orders. This is to benefit the customer if a package is lost or stolen. Unless you personally removed this option from your cart at checkout ALL ORDERS ARE PROTECTED. You must contact Route to file a claim within 14 days we cannot contact them.

click link to file a claim: https://help.route.com/hc/en-us/requests/new?ticket_form_id=360001187214&hsCtaTracking=b2bda432-c0d7-4f0b-b36d-f3759c00e4e8%7C89f03643-056e-4024-b09f-480af8ef4c96

International customers:  First Class International Packages (cheapest option)  through USPS will not allow you to file claims for lost packages. It is recommended for all international customers to add Route for package protection.

if you have any questions or concerns about returns/exchanges or your order please contact us at:  frameofmindinfo@gmail.com

 

shipping address: 

Frame of Mind 19626 Drummond Dr Milford, DE 19963