frameofmindinfo@gmail.com | @frameofmindclothing


Return/Exchanges

*all returns/exchanges are processed on Friday of each week*
Store Credit/Returns - DOMESTIC ORDERS ONLY 
Due to several unfortunate fraudulent events recently Frame of Mind will no longer be excepting returns for refunds. All returns will be issued with either store credit or an exchange. 
  • We have a 6-day return notice policy, meaning all I need is for you to email me within 6 days from receiving your package to let me know you'd like to return for store credit or exchange. ($5 restocking fee) I understand this is a limited amount of days but we are still a very small business and this helps protect us as a company. I promise to do everything I can to work with you though! My main goal is for you to truly love the items you get from us! 
  •  Once you are approved for a return for store credit/exchange ill need to receive your stuff within 12 days. 
  • clearance items and limited edition items are not eligible for returns for store credit. Exchanges only if size is available.  
  • hats, socks, jewelry, under garments and accessories are not eligible for returns. Jewelry can however be exchanged. 
  • To be eligible for a return, your item(s) must be in the same condition that you received it, unworn or unused, with tags, and in its original clear packaging. 

  • To start a return, you can contact me at frameofmindinfo@gmail.com 

FOM Returns 19626 Drummond DR 

Milford, DE 19963 

 

If your Item(s) are sent back to us without first requesting a return they will not be accepted. 

Customer will be responsible to pay shipping to return the item.

  • Please package item back neatly; items balled up/stuffed in small packages will not be accepted.  If tags are removed item will not be accepted. 

     

    • All packages will be inspected prior to issuing refund. 
    • Include the following when emailing to request a return 
      • Your name (which was used to place the order) 
      • Reason for the Return

You will be contacted once your return item arrives and its inspected. Approvals will only be applied to items that do not show signs of wash/wear/tear etc. Please make sure items do not smell of any kind of perfume/cologne. Items that are sent back balled up, or just thrown in a small box will not be accepted. We cannot return the original shipping cost of item 

Exchanges -

We have a 6-day exchange notice policy, which means you have 6 days after receiving your item to request an exchange. Once approved items need to be shipped back within 12days.  
    • To be eligible for a exchange your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

    • To start a exchange, you can contact us at frameofmindinfo@gmail.com. If your exchange is accepted, please ship items back to  : 
  • FOM Returns  19626 Drummond dr 

    milford, DE 19963 

Please email: frameofmindinfo@gmail.com for exchanges. 

  • In email please include:
    • Your name (which was used to place the order) 
    • Order number
    • Item and size you are returning as well as size you wish to have.  
  • Exchanges can only be applied if item is still in stock and exchange size is available.  After emailing us you will be contacted about your exchange. You will be notified if exchange can be applied. If item Is out of stock and exchange cannot be processed, please refer to the Return Policy for next steps. 
  • Customer will be responsible for all exchange shipping
    Wrong Item / Missing Item: /Defective item: IF IT’S OUR FAULT, DON'T WORRY! WE GOT YOU! Shoot us an email! We will make it right! 
  • If you received an incorrect item or size please contact us immediately! You will be sent a pre-paid return label. We will then send out appropriate item/size when the wrong item is received. 
  • If you are missing any item please contact us ASAP and we will send out the missing item right away.
  • if item is defective please contact us
  • customer has 60day warranty on all items.  We need to be contacted within this timeframe to replace or refund item. Items will be inspected if they fall under the defective category. (Holes, rips, tears, missing buttons etc) 

incorrect washing, faded items and shrinkage do not fall under this category. 

 

Lost/Stolen Package WE ARE NOT RESPONSIBLE!! 

  • Once a package leaves us and is shipped to you we are not responsible for it. The address entered at checkout is the address our shipping software uses to print your label. We do not enter shipping addresses. It is customer’s responsibility to enter correct address. We suggest contacting CONVOY  first to file a claim with them. 

PLEASE NOTE: As a business we automatically provide CONVOY package protection on all orders. This is to benefit the customer if a package is lost or stolen. Unless you personally removed this option from your cart at checkout ALL ORDERS ARE PROTECTED.

to file a claim click: here 

International customers:

* all international orders are subject to non refundable if package is redelivered to us due to wrong address or package is not picked up at customs you will not receive a full refund  we are not responsible for duty fees and are charged to process international refunds  *

  First Class International Packages (cheapest option)  through USPS will not allow you to file claims for lost packages. It is recommended for all international customers to keep CONVOY for package protection.

if you have any questions or concerns about returns/exchanges or your order please contact us at:  frameofmindinfo@gmail.com