Return/Exchanges

WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES. IF YOU THINK YOUR PACKAGE WAS LOST OR STOLEN CONTACT ROUTE (scroll down to file claim) ASAP! YOU HAVE 14 DAYS TO FILE A CLAIM WITH THEM!! 

*all refunds are processed on Friday of each week*
 Refunds/Returns - DOMESTIC ORDERS ONLY 
We have a 5-day return notice policy, which means you have 5 days after receiving your item to request a return. 
  • To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

  • To start a return, you can contact us at frameofmindinfo@gmail.com. If your return  

FOM HQ 19626 Drummond dr 

milford, DE 19963 

 

Items sent back to us without first requesting a return will not be accepted.

Customer will be responsible to pay shipping to return the item.

  • Please package item back neatly; items balled up/stuffed in small packages will not be accepted.  If tags are removed item will not be accepted. 

     

    • All packages will be inspected prior to issuing refund. 
    • Include the following when emailing to request a return 
      • Your name (which was used to place the order) 
      • Reason for the Return

You will be contacted once your return item arrives and its inspected. Refunds will only be applied to items that do not show signs of wash/wear/tear etc. Please make sure items do not smell of any kind of perfume/cologne. Items that are sent back balled up, or just thrown in a small box will not be accepted.  $7 restocking fee for all returns. We cannot return the original shipping cost of item Please expect up to 10 days for your refund to be processed with your bank.  

Exchanges -

We have a 5-day exchange notice policy, which means you have 5 days after receiving your item to request an exchange. Once approved items need to be shipped back immediately. 
    • To be eligible for a exchange your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

    • To start a exchange, you can contact us at frameofmindinfo@gmail.com. If your exchange is accepted, please ship items back to  : 
  • FOM HQ 19626 Drummond dr 

    milford, DE 19963 

Please email: frameofmindinfo@gmail.com for exchanges. 

  • In email please include:
    • Your name (which was used to place the order) 
    • Order number
    • Item and size you are returning as well as size you wish to have.  
  • Exchanges can only be applied if item is still in stock and exchange size is available.  After emailing us you will be contacted within 24hrs about your exchange. You will be notified if exchange can be applied. If item Is out of stock and exchange cannot be processed, please refer to the Refund Policy for next steps. Store Credit can be applied if item is out of stock  
  • Customer will be responsible for all exchange shipping
    Wrong Item / Missing Item: /Defective item: IF IT’S OUR FAULT, DON'T WORRY! WE GOT YOU! Shoot us an email! We will make it right! 
  • If you received an incorrect item or size please contact us immediately! You will be sent a pre-paid return label. We will then send out appropriate item/size when the wrong item is received. 
  • If you are missing any item please contact us ASAP and we will send out the missing item right away.
  • if item is defective please contact us
  • customer has 60day warranty on all items.  We need to be contacted within this timeframe to replace or refund item. Items will be inspected if they fall under the defective category. (Holes, rips, tears, missing buttons etc) 

incorrect washing, faded items and shrinkage do not fall under this category. 

 

Lost/Stolen Package WE ARE NOT RESPONSIBLE!! 

  • Once a package leaves us and is shipped to you we are not responsible for it. The address entered at checkout is the address our shipping software uses to print your label. We do not enter shipping addresses. It is customer’s responsibility to enter correct address. We suggest contacting ROUTE AND USPS first to file a claim with them. We will provide you with all necessary information needed to file a claim. 

PLEASE NOTE: As a business we automatically provide ROUTE package protection on all orders. This is to benefit the customer if a package is lost or stolen. Unless you personally removed this option from your cart at checkout ALL ORDERS ARE PROTECTED. You must contact Route to file a claim within 14 days we cannot contact them.

click link to file a claim: https://help.route.com/hc/en-us/requests/new?ticket_form_id=360001187214&hsCtaTracking=b2bda432-c0d7-4f0b-b36d-f3759c00e4e8%7C89f03643-056e-4024-b09f-480af8ef4c96

International customers:

* all international orders are subject to non refundable if package is redelivered to us due to wrong address or package is not picked up at customs you will not receive a full refund  we are not responsible for duty fees and are charged to process international refunds  *

  First Class International Packages (cheapest option)  through USPS will not allow you to file claims for lost packages. It is recommended for all international customers to add Route for package protection.

if you have any questions or concerns about returns/exchanges or your order please contact us at:  frameofmindinfo@gmail.com