Return/Exchanges

LOST PACKAGES:  to file a claim with protect click: here 
*all returns/exchanges are processed on Friday of each week*

 

I will always prioritize your satisfaction and aim to offer exceptional customer service. Please contact me with any questions. FOM is a small business so policies are put into place to protect the company.

Returns and Exchanges

We understand that sometimes items may not meet your expectations. While we do not offer full refunds, we gladly accept exchanges and also provide store credit. Please note the following guidelines: *Hybrid shorts will always be allowed exchanges 

  • Due to recent fraudulent charges and false disputes, full returns are no longer accepted. If you are a first time customer and your exchange size is not available/you are unhappy with your purchase I will do my best to work with you to resolve any issues. 
  • Please contact me within 6 days of receiving your items to initiate a exchange/SC. Customer is responsible for sending back item to FOM HQ.
  • All exchanges are processed every Friday. Once item is received I will send your new item out to you. 
  • Exchanges are always welcome, provided the item is in its original condition with tags attached. Retuned in original packaging. Do not ball items up in a box or package. Please return them as you received them. Items should have no signs or wear and free of any perfume or fragrance. 
  • 50% off/ Clearance sale items are not eligible for exchange/SC -they are final sale.

Lost or Stolen Packages

Unfortunately, we cannot be held responsible for lost or stolen packages. However, we offer package protection through CONVOY. To file a claim, please click link at the top of the page. 

Sizing Assistance

For first-time customers or anyone needing sizing assistance, please reach out to us. I'm here to help you find the perfect fit.

Clearance and Limited Edition Items

Clearance, preorder, and limited edition items are non-returnable. Exchanges are possible only if the desired size is available.

Non-Returnable Items

Certain items, such as fragrances, hats, socks, jewelry, undergarments, and accessories, cannot be returned or exchanged. However, jewelry can be exchanged for another size.

Initiating a Return or Exchange

To begin the return or exchange process, please email us at frameofmindinfo@gmail.com. Provide your name, order number, and reason for the return of your item(s)

Defective Items

If you receive an incorrect item, a defective product, or are missing an item from your order, please contact us immediately. We'll fix the situation at no extra cost to you.

International Orders

For international orders, please note that we are not responsible for duty fees. Additionally, first-class international packages through USPS may not allow for claims on lost packages. We recommend keeping CONVOY package protection for all international orders.

Contact Us

For any inquiries regarding returns, exchanges, or your order in general, please reach out to me at frameofmindinfo@gmail.com.

 

-shipping charges are unable to be retuned
- orders cannot be cancelled after purchase
- please allow 2-4 days for processing 
-longer processing times during drops

We are not responsible for washing/care errors and/or drawstrings coming out